FAQ

 

 Where is the clothing brand based?                      Proudly an Indian Brand. We are a Apparel Company based in Goa.

 How long will it take to get my order?                   Prepaid orders are shipped on the same day & delivered within 4 working days. It generally takes 3-6 working days to deliver the parcels. Metrocities take 1-3 days maximum. 

What do I do if my parcel is damaged?                     If you have received damaged product or the wrong item, please Whatsapp us by clicking on whatsapp icon displayed at right corner, with your order number and couple of pictures of the material within 7days from the date of delivery. 
Alternatively, you can apply for exchange through our website, find the exchange option on our home page.Products must be in new condition (unwashed) with all the tags intact. 

 

Can i cancel or change my order?                             Yes, you can choose to cancel your order if it is unshipped. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail, though we would have loved to have added a new Gym Wear to your wardrobe. Please be apprised that the shipped orders are not eligible for cancellations as they are dispatched within 24 hours of the receipt of order. 

To proceed with the cancellation request, kindly get in touch with our Customer Care Team through Whatsapp by clicking on whatapp icon at right corner. we shall be more than happy to assist you in the best possible manner.

What is return/ refund policy?                                     We have made the return & exchanges simple. If you do not find the product worth the money or if wish to receive a refund, We can get the product replaced or refunded but Products must be in new condition (unwashed) with all the tags intact. . We offer Free Size Exchange,but Bank refunds incur a deduction of 160 Rs per product. Please note that we bear 2 way logistics cost & a lot of expenses including marketing cost to successfully deliver a single package to you. Any form of bank refunds is cost to our company.

Can i exchange my order?                                           Yes,you can .Exchange is possible only within 7 days of the date of Delivery. Products must be in new condition (unwashed) with all the tags intact. 

Exchanging product is free of cost?                           Size exchange remains free of cost  but change of color / product incurs reverse pickup cost, which is minimal. 

How do i return my order?                                            We have 2 ways to return back the product to us.

a. You can selfship the product back at the same address as mentioned on the package. One side shipping remains customer's responsibility.

b.You can apply for return through our website, find the return option on our home page.

 

When will i get my refund / exchanged product?       Size exchange is released within 3 days from the date of reversepickup.
Bank refunds usually take up to 7-12 Days to successfully process it in your account.

 

SHIPPING

Fitshark is commited to deliver your order accurately in good condition and always on time. We believe in express shipping and most of your orders are shipped within 24 hours once the order is placed except on weekend or on public holidays.

RETURNS, EXCHANGE OR CANCELLATION.

At Fitshark, we strive to make sure you have the best experience while selecting and buying your favorite Gym Outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.